How Casa Verde supermarket started buying based on numbers

Diagnosis, standardized processes and sales dashboards organized the purchasing routine.

Client: Casa Verde, a member of the Supercop networkSector: Grocery RetailBusiness Process Management and sales dashboards project
5 stores in the project
10 deliverables, from diagnosis to standardized processes
4 work fronts

From buying on instinct to buying by the numbers

Casa Verde: five stores, a member of the Supercop network. Routines without a formal standard, little integration between areas and decisions made with little data.

Before

Buying on instinct

  • No standardized process for purchasing and demand analysis
  • A product mix that was hard to manage
  • No criteria for supplier evaluation
  • Little visibility into categories
  • Lost sales and margin opportunities
  • No management indicators

After

Buying based on numbers

  • Standardized, documented commercial processes
  • Data-driven purchasing decisions
  • Category sales tracked with indicators
  • Management dashboards for leadership

The Solution: System + Method + Tool

System: Standardized Commercial Routines

Macroprocesses mapped (SIPOC) and redesigned from AS-IS to TO-BE.

Method: Diagnosis and Continuous Improvement

Maturity assessment, plus BPM, PDCA and MASP so the routine holds after delivery.

Tool: Indicators and Dashboards

Demand, mix and seasonality analysis, with KPIs and dashboards for commercial decisions.

The 10 deliverables, across four fronts

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  1. Diagnosis and mapping

    • Process maturity assessment
    • Macroprocess mapping (SIPOC)
    • AS-IS and TO-BE process modeling

  2. Demand and mix

    • Structured demand analysis process
    • Product-mix management
    • Seasonality analysis methodology

  3. Indicators and dashboards

    • Performance indicators (KPIs)
    • Management dashboards
    • Commercial decision-support tools

  4. Standardization

    • Standardized, documented processes

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Here the bottleneck was the purchasing decision; in yours it may be inventory, finance, production or customer service. The tool changes, the method does not.

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